Terms and Conditions

Article 1 Identity of the vendor

We are:

Garden of Eden Studios
Guido Gezellestraat 14
3500 Hasselt

E-mail address: info@gardenofedenstudios.be
Telephone number: 011/18.54.75
Enterprise number: BE0839.170.457
Bank account number: BE22 7360 3782 8347

Article 2 Applicability and conditions

Our general terms and conditions apply to all agreements with you as a customer. Certain conditions only apply to consumers (any natural person who, solely for non-professional purposes, acquires or uses products or services placed on the market). This will be clearly stated.
We only deliver inside Europe. Outside of Europe please send us a message first. If you provide a delivery address in another country, we may refuse your order.
You must be at least 18 years old to place an order. If you are not 18, a parent or legal guardian must place your order. If we become aware that a minor has placed an order, we may still refuse that order.

You can always find our general terms and conditions on our website. Placing an order on the website is regarded as explicit acceptance of our general terms and conditions. You can always find them on our website. However, we ask you to explicitly confirm that you have read and accepted the general terms and conditions when placing an order.

If you order online, we will also provide you with a copy of these terms and conditions in a format that you can save or print, together with the order confirmation (or at the latest on delivery). We recommend that you always do this.
If, in addition to these general terms and conditions, special additional terms and conditions apply, the above shall also apply to the special terms and conditions. If our general terms and conditions should conflict with those special terms and conditions, you as a consumer can always invoke the text that is most favourable to you.

Article 3 Our offer and your order

If an offer has a limited validity period or is subject to certain conditions, we will state this explicitly in the offer.
We always describe as completely and accurately as possible what we are selling you and how the ordering process will work. The description is in any case sufficiently detailed for you to make a proper assessment. If we use pictures, they are a true representation of the goods and/or services offered. However, everyone is human. Therefore, if we are obviously mistaken, we are not obliged to deliver.
To purchase a product, add the product to your shopping basket. Then fill in your contact details, delivery details and billing details. Then you choose your method of delivery: with post or you can pick it up in our studio. In the last step, you will get an overview of your order, you accept our general terms and conditions and confirm your payment by pressing the order button with the caption "add to cart or buy now". Once you have completed these steps, your order is final.
Your order is complete and the agreement between us is finalised once we confirm your order by email and once we have received the approval of the payment transaction by the card issuer. If your card issuer refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

Article 4 Right of withdrawal

If you buy goods or services from us as a consumer, you have 14 days to decide that you do not want to keep the goods or services. This 14-day period commences upon delivery (for the purchase of goods) or upon conclusion of the contract (for the purchase of services). You can then return your order without having to pay compensation and without having to give a reason for doing so (you will have to pay the shipping costs yourself).

You must return the goods to us within 14 days after you have informed us that you wish to withdraw from the contract. You must pay the cost of returning the goods. We will indicate the cost of this (or provide an estimate if this cannot be reasonably calculated in advance). If the goods cannot be returned by post, we will collect them from you and you will not be charged for them.
You can return the goods by post or by courier. Or you can bring it back to our studio.
We will refund you the full purchase price within 14 days of receipt of your order of you indicating your wish to withdraw from the contract. Whichever comes first. The refund will include the delivery costs, unless you have chosen a different mode of delivery than the cheapest standard delivery offered by us. The refund shall be made by the same means of payment as the one used to make the payment.
During the first 14 days after delivery, we expect you to handle the order and its packaging with care. If you still wish to return the goods, you may only unpack or use the goods to the extent necessary to judge whether you wish to keep them (as you would in a shop). For example, returned goods may be fitted, but not used. If you are returning the goods, this must be done with all delivered accessories, in the original condition, if possible together with the original packaging, and taking our instructions into account.
If you go beyond what was necessary to assess the properties of the goods and the good is diminished in value as a result, then we can apply a proportional diminution in value when refunding. For example keeping the brand pouches of jewelry.

Article 5 Price

During the period mentioned in our offer, our prices do not change, except for price changes due to changes in VAT rates.
Our prices include all taxes, VAT, duties and services. So you will never be faced with any surprises.
However, we may decide to charge shipping costs on top of the purchase price. In that case, we will always inform you before you place your order.

Article 6 Payment

We can only accept payment via the payment modules on our website.
We accept Bancontact, PayPal, Visa, Mastercard, Maestro, American Express, Apple Pay, Union Pay and Google Pay
To ensure safe online payment and the security of your personal data, we use SSL technology. SSL ensures that your transaction data is encrypted and made unreadable when sent over the internet. No special software is needed to pay with SSL. You can recognise a secure SSL connection by the "lock" in the lower status bar of your browser.

Article 7 Conformity and warranty

We guarantee that our goods are in conformity with your order and meet the normal expectations you may have, taking into account the specifications of the product. Of course, we also guarantee that our goods comply with all Belgian laws in force at the time of your order.
If the delivered goods do not comply with your order, as a consumer you are entitled to the statutory two-year warranty. This means that if you discover a hidden defect or fault within two years of delivery of the goods, you can have them repaired or replaced free of charge.

As far as possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive or impossible, or cannot be carried out within a reasonable period of time, do you have the right to demand a price reduction or rescission of the contract of sale.

If the defect or flaw manifests itself within 6 months of delivery, it is presumed to have already existed at the time of delivery unless we can prove otherwise. After these 6 months, you yourself will have to prove that the defect was already present at the time of delivery.

Article 8 Delivery and execution

All goods and services will be delivered to the address you have specified in your order.
If the articles are in stock, the delivery time is in principle 1-2 working days.
Cost prices depend on the weight of the package, this price will always be calculated when checking out. You can also choose to track your package or not, this with extra cost.
If we are unable to deliver on time, we will always inform you before the expiry of the delivery period. We will then agree a new delivery date with you. If we also fail to meet this second deadline, then you, as a consumer, have the right to dissolve the contract free of charge. We will then refund you within 30 days of the dissolution.
If we do not notify you before the expiry of the initial delivery date, you may cancel the contract immediately and without charge as a consumer. We will then refund you within 30 days of the dissolution.
Our shipments are always at our risk. So you don't have to worry about goods getting lost or damaged in the post.

Visible defects must be reported as soon as possible, and in any case within 3 days of delivery with photos of the packaging and damaged or non-compliant goods attached. Visible defects include, for example, goods that have been damaged during transport, do not correspond to the items specified on the delivery note or do not correspond to the items that you ordered (visible defects).
We are not responsible for any consequential loss due to late delivery or non-delivery by our carrier. In any case, our liability is limited to the value of the items you prove you have not received.

Article 9 Bookings

If you make a booking on our website you also agree to our terms and conditions. This means you accept that our deposits are non-refundable.
You are 18 years or older.

Article 10 Force majeure

In the event of force majeure, we are not obliged to fulfil our contractual obligations. In this case, we may either suspend our obligations for the duration of the force majeure situation or definitively dissolve the contract. In the event of force majeure, we shall not be liable to pay any compensation to you.
Force majeure is any circumstance beyond our control and will, which prevents the fulfilment of our obligations in whole or in part. We understand these circumstances to include strikes, fire, business interruptions, energy disruptions, disruptions in a (telecommunications) network or connection or used communication systems and/or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other third parties, ...

Article 11 Intellectual property

Our website, logos, texts, pictures, names and all our communications in general are protected by intellectual property rights, which either belong to us or to our suppliers or other entitled parties.
It is prohibited to use and/or modify the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, colour combinations, etc. without our prior and express written consent.

Article 12 Complaints and disputes

We naturally hope that all our customers are 100% satisfied. However, if you have any complaints about our services, you can contact us at info@gardenofedenstudios. We will do everything we can to deal with your complaint within 7 days.
All agreements that we conclude with our customers, irrespective of their place of residence, are governed exclusively by Belgian law. If, for reasons of international law, another law should nevertheless apply, the interpretation of these general terms and conditions shall be based, in the first instance, on the Belgian Law on Market Practices and Consumer Protection as included in the Code of Economic Law. In the event of a dispute, only the competent Belgian courts shall be competent.

As a consumer, you also have the option of resolving the dispute out of court. You can contact the Consumers' Mediation Service of the Federal Government for this purpose. It is authorised to receive any request for out-of-court settlement of consumer disputes. It will, in turn, either deal with the application itself or forward it to a qualified entity. The Consumer Mediation Service can be reached via this link: https://consumerombudsman.be/en.
In the event of cross-border disputes, you can also use the Online Dispute Resolution platform of the European Union at this link: http://ec.europa.eu/odr.