Shipping to Belgium:
Shipping with post: €3
Shipping with tracking: €7
Free shipping for orders over €50
Shipping to The Netherlands:
Shipping with post: €3
Shipping with tracking: €9
Free shipping for orders over €50
Shipping to the Germany:
Shipping with post: €3
Shipping with tracking: €9
Free shipping for orders over €50
Shipping to the France:
Shipping with post: €3
Shipping with tracking: €12
Free shipping for orders over €50
Shipping
- All goods and services will be delivered to the address you have specified in your order.
- If the articles are in stock, the delivery time is in principle 1-2 working days.
- Cost prices depend on the weight of the package, this price will always be calculated when checking out. You can also choose to track your package or not, this with extra cost.
- If we are unable to deliver on time, we will always inform you before the expiry of the delivery period. We will then agree a new delivery date with you. If we also fail to meet this second deadline, then you, as a consumer, have the right to dissolve the contract free of charge. We will then refund you within 30 days of the dissolution.
- If we do not notify you before the expiry of the initial delivery date, you may cancel the contract immediately and without charge as a consumer. We will then refund you within 30 days of the dissolution.
- Our shipments are always at our risk. So you don't have to worry about goods getting lost or damaged in the post.
Visible defects must be reported as soon as possible, and in any case within 3 days of delivery with photos of the packaging and damaged or non-compliant goods attached. Visible defects include, for example, goods that have been damaged during transport, do not correspond to the items specified on the delivery note or do not correspond to the items that you ordered (visible defects).
- We are not responsible for any consequential loss due to late delivery or non-delivery by our carrier. In any case, our liability is limited to the value of the items you prove you have not received.
Returns
- If you buy goods or services from us as a consumer, you have 14 days to decide that you do not want to keep the goods or services. This 14-day period commences upon delivery (for the purchase of goods) or upon conclusion of the contract (for the purchase of services). You can then return your order without having to pay compensation and without having to give a reason for doing so (you will have to pay the shipping costs yourself).
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You must return the goods to us within 14 days after you have informed us that you wish to withdraw from the contract. You must pay the cost of returning the goods. We will indicate the cost of this (or provide an estimate if this cannot be reasonably calculated in advance). If the goods cannot be returned by post, we will collect them from you and you will not be charged for them.
- You can return the goods by post or by courier. Or you can bring it back to our studio.
- We will refund you the full purchase price within 14 days of receipt of your order of you indicating your wish to withdraw from the contract. Whichever comes first. The refund will include the delivery costs, unless you have chosen a different mode of delivery than the cheapest standard delivery offered by us. The refund shall be made by the same means of payment as the one used to make the payment.
- During the first 14 days after delivery, we expect you to handle the order and its packaging with care. If you still wish to return the goods, you may only unpack or use the goods to the extent necessary to judge whether you wish to keep them (as you would in a shop). For example, returned goods may be fitted, but not used. If you are returning the goods, this must be done with all delivered accessories, in the original condition, if possible together with the original packaging, and taking our instructions into account.
If you go beyond what was necessary to assess the properties of the goods and the good is diminished in value as a result, then we can apply a proportional diminution in value when refunding. For example keeping the brand pouches of jewelry.